1st Line IT Support Engineer

Permanent @JobPloy Solutions Jobs in IT
  • LS1, Leeds, West Yorkshire View on Map
  • Post Date : September 15, 2022
  • Apply Before : October 30, 2022
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

About Us

BJSS is an innovative tech consultancy – a team of problem solvers. Since 1993 we’ve been finding better ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.

We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people.

About the Role

You will work within the Service Management team, providing support to over 2000 employees. We are looking for someone who can demonstrate experience of working in a service desk or technical support environment. As a successful and growing organisation, our employees are often very technically skilled, and expect great service. We expect our IT Support Technicians to be able to think on their feet, apply learning from multiple sources and be highly organised.

Responsibilities will include:

* Installation, configuration and deployment of PCs and Apple Macs

* Updating internal IT systems including the helpdesk tickets, asset records and technical documentation

* Resolve 1st line IT Support requests

* Where required, raising orders for new hardware and software

* Onboarding of new starters including ensuring equipment is couriered to them when they commence employment.

* IT operations activities including proactive checking and monitoring of internal IT systems

The key technical skills we are looking for are:

* Previous Service Desk/1st line experience

* Troubleshooting Windows and Apple Mac laptops

* Administration of Office 365

* Knowledge of Active Directory

* Administration of Enterprise Antivirus and security management

* Knowledge of DNS, DHCP, wired and wireless networking technologies

About You

To be successful in this role, we are looking for someone who:

* Will be able to display evidence of a good technical aptitude and a strong attention to detail

* Will be able to prioritise and focus on their own workload

* Will be a proactive and organised self-starter with excellent communication skills who is motivated to get the job done and be flexible in their approach

* Is enthusiastic about opportunities to learn new skills and technologies and wants to drive their own development.

* Has excellent written and verbal communication skills

* Has excellent time management – is proficient in planning, organising and managing workload to maximise efficiency.

* Detail Handling – pays attention to detail and accuracy, ensures that activities and tasks are handled correctly and completed on time.

* A team player and communicator who engages peers to drive for continuous improvement

As a 1st Line IT Support Technician in BJSS, we are looking for someone who has attained a Level 3 IT apprenticeship as an Infrastructure technician or has similar experience.

About the Team

We provide the IT hardware, infrastructure and application services internally to enable our people to deliver projects and services to BJSS’ clients. This encompasses, the networks, laptops, security and infrastructure services required to deliver a reliable IT service to a rapidly growing business of over 2000 people. Keeping pace with the growth is challenging, and ensuring our people are productive on their very first day is a key driver for everything the team does.

Many of our people are technical experts in their own fields, and this makes supporting those people more difficult than in many other environments. You will need to learn to recognise when to provide assistance and when to escalate problems in the most efficient manner.

The IT team has 4 core teams:

* Service Management – provide 1st line support, device deployment and collection, fulfil all standard service requests for hardware/software.

* Infrastructure – provide 2nd line support and implement core infrastructure and security solutions.

* Applications – provide 2nd line support and manage/implement our line of business applications and reporting.

* Security – manage compliance and security across IT and BJSS’ client engagements.

Some of the Perks

A collaborative and inspiring environment working alongside some of the best tech people in the industry

Hybrid working – you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it

Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles

Flexible benefits allowance – you can spend on additional pension contributions, healthcare, dental and more…

Industry leading health and wellbeing plan – we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and more

Life Assurance (4 x annual salary)

Giving back – the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech

25 days annual leave plus bank holidays

Discounts – we have preferred rates from dozens of retail, lifestyle and utility brands

An industry-leading referral scheme

Flexible holiday buy/sell option

Electric vehicle scheme

GymFlex gym membership programme

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