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1st Line Support Analyst

Permanent @JobPloy Solutions Jobs posted 3 weeks ago in IT
  • Farnborough, Hampshire View on Map
  • Post Date : February 28, 2023
  • Apply Before : April 20, 2023
  • Salary: £0 - £3300000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

I am recruiting for a 1st line analyst for a leading provider of connectivity and networking solutions to all companies around the UK. My client is looking for a highly motivated, proactive individual that has a real passion for solving IT related incidents.
You will be part of the service desk team where you will be facing customers and playing a vital part in supporting the team and their customers.
Key responsibilities:
* Day-to-day IT support for customers and employees
* STRONG Networking experience
* Supporting the company across three office locations and remote workers from abroad.
* Be able to prioritise and escalate incidents where required to ensure that service level agreements are met.
* Be accountable and own the triage process of incidents into the support function, including but not limited to highlighting and categorisation of any major incidents/ creation of problem records.
Please note – this role does not supply sponsorship, and you are also required on site 5 times a week in Hampshire

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