1st Line Support Analyst
Permanent @JobPloy Solutions Jobs posted 4 weeks ago in ITJob Detail
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Career Level Manager
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Experience Fresh
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Industry Development
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Qualifications Certificate
Job Description
I am recruiting for a 1st line analyst for a leading provider of connectivity and networking solutions to all companies around the UK. My client is looking for a highly motivated, proactive individual that has a real passion for solving IT related incidents.
You will be part of the service desk team where you will be facing customers and playing a vital part in supporting the team and their customers.
Key responsibilities:
* Day-to-day IT support for customers and employees
* STRONG Networking experience
* Supporting the company across three office locations and remote workers from abroad.
* Be able to prioritise and escalate incidents where required to ensure that service level agreements are met.
* Be accountable and own the triage process of incidents into the support function, including but not limited to highlighting and categorisation of any major incidents/ creation of problem records.
Please note – this role does not supply sponsorship, and you are also required on site 5 times a week in Hampshire
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