1st or 2nd Line IT Support

Permanent @JobPloy Solutions Jobs in IT
  • Chorley, Lancashire View on Map
  • Post Date : May 16, 2023
  • Apply Before : July 8, 2023
  • Salary: £0 - £2800000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

1st / 2nd Line IT support Chorley
We are looking for an enthusiastic person to join a growing team of help desk support technicians, the work is varied with great exposure to on prem and cloud based systems, room for progression and onsite training will be provided and encouraged.
Based at the Chorley head Office
Ideal experience / skill set
* Desktop OS expertise (Windows 8/10)
* Active Directory maintenance
* Windows servers knowledge
* MS Office 365 knowledge
Personal attributes:
* Confident good communicator.
* Self-motivated with a determination to provide solutions
* Problem solver, good troubleshooting skill
* IT Service Desk: 1 year (Required)
* Windows Desktop support: 1 year (Required)
* Office 365 support: 1 year (Preferred)
* Hyper-V: 1 year (Preferred)
* Active Directory: 1 year (Preferred
Experience at 1st and 2nd Line levels
* Installation, configuration and maintenance of software applications
* Local infrastructure and IT support exposure
* Monitor systems and identify performance issues proactively
* Work within strict time frames and elevate incidents within defined timeframes
* Experience with incident ticketing systems
* Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
* Able to gather relevant information systematically to troubleshoot and resolve issues
* Ability to work independently as well as in a team environment
* Good analytical, problem solving and decision making skills
Please send CV in first instance and shortlisted candidates will be contacted

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