3rd Line Service Desk Engineer

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  • KT17, Epsom, Surrey View on Map
  • Post Date : September 20, 2022
  • Apply Before : October 21, 2022
  • Salary: $0 - $4000000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

3rd Line Service Desk Engineer
Epsom, KT17
£35,000 – £40,000 plus excellent benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more. WFH 1 per week.

Keywords: 2nd / 3rd line support. Service Desk, SLA, ITIL, CSAT. 365, Exchange, AD, Virtualisation, Scripting, PowerShell, SaaS, MDM, GPO, Security, Anti-Virus, Systems administration.

My client is a hugely successful organisation within the financial services sector. They are highly regarded and well-established. They offer a fantastic working environment as well as an excellent benefits package including a generous pension, private healthcare, personal development training, rising holiday and lots more.

Due to expansion, they are looking for an experienced 2nd / 3rd Line Service Desk Engineer to report into the Head of Service Desk, to provide IT support for users, provide resolution on complex incidents and participate in IT projects.

3rd Line Service Desk Engineer – Duties:

* Handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, when appropriate, to ensure courteous, timely and effective resolution of end user issues within SLAs

* Accurately, document all information, of escalated incidents, major incidents, problems, and changes while providing timely regular updates and follow up to resolution

* Assist 1st & 2nd line engineers in escalated incidents by acting as SME on fields of expertise, and / or escalate to team leader, or head of the department, as required

* Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one

* Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc.)

* Identify areas of improvement and be able to form professional proposals around processes, tools, and communication approach, to facilitate continual improvement

* Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications

* Participate in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks and cooperate with the Cyber Security team to ensure all actions are performed in a timely and compliant manner

* Understand the concepts and have experience of O365 and on-prem environments, Group policies, user and device management

* Administer and maintain the joiners / movers / leavers process in a timely and secure way

* Provide expertise on windows services such as DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management

3rd Line Service Desk Engineer – Requirements:

* Solid experience in a similar role as a 2nd /3rd Line Support in an SLA, CSAT, ITIL driven environment

* Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade

* Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V)

* Extensive knowledge of AD and AAD structure, configuration & administration

* Scripting (Batch, PowerShell, etc.)

* Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops

In return, my client offers the chance to play a key role in a growing Service Desk team within a very well established (100 years+) financial services institution who can offer great career progression and a strong benefits package.

Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this advertisement

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