Career Level Manager
Monday – Friday 9am-5pm
Salary – £25,000 (£26,500) OTE £35,000
As an account manager, you will be focused on delivering sales through service. Servicing our account customers, building strong long lasting relationship while seeking to maximise every sales opportunity by converting enquiries into revenue. You will gain a thorough understanding of our customers’ requirements and demonstrate the ability to upsell and cross sell each opportunity to increase revenue.
* Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
* Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
* Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
* Be inquisitive and establish what work our customers are doing to enable you to cross sell/upsell and direct the customer to maximise he sales opportunity and increase our average basket value
* Meet and exceed sales targets and KPI’s such as data conversion, call volumes, outbound calls, talk time and data enrichment.
* Drive sales through service by consultative selling, building strong customer relationships and maintaining a high standard of customer service