Account Manager – Direct Mail

Permanent @JobPloy Solutions Jobs in Marketing
  • N17, Northumberland Park, Greater London View on Map
  • Post Date : January 24, 2023
  • Apply Before : March 1, 2023
  • Salary: £0 - £4000000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

A rapidly expanding Marketing Print Communications Company is looking for a client Account Manager with experience in Direct Mail and Print.

Must have an excellent knowledge and practical understanding of; lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing and postal services.

To be responsible for a high level of client communication, that issues are managed and resolved professionally, that clear audit trails for jobs are available, when requested, and have a proactive approach to ensure invoicing is carried out on a timely basis, ensuring all additional costs are captured, communicated in a timely manner and charged on invoices to clients.


* A working knowledge of the range of services provided by the company.

* Manage clients assigned ensuring that the company is presented as a value added solutions provider to all our clients.

* Ensure that all documentation is correctly completed on time and in a presentable manner. To ensure that all documentation meets compliance requirements and that all jobs have an estimate, time and sequence plan, brief, clear work instructions & matrices, approvals, proof of delivery/postage and invoices available.

* To ensure that all invoicing is completed within 48 hours of completion of a job. To ensure that all additional costs are fully documented and invoiced.

* Participate in team meetings for production status and pre-production meetings for new projects.

* Administer jobs with effective cost management to ensure work is completed on time and within budget.

* To ensure that clients are kept informed of the progress of their job daily.

* To be fully aware of the client portfolio allocated and to track performance on each account to include full awareness of turnover and trends.

* To be fully aware of job status at all times – to ensure a daily presence on the production floor to ascertain jobs are being processed in accordance with client requirements and sign offs.

* To escalate and manage any issues internally through to client resolution and satisfaction.

* To monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled review meetings.

* To attend client review meetings and present management information, identify improvements and new opportunities when required.

* To develop and add additional revenue to active accounts.


* Excellent knowledge and practical understanding of; lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing and postal services

* Excellent verbal and written communication skills

* Effective listening skills

* Good administration skills

* Good understanding of Management Information Systems and Microsoft applications.

* Methodical with good attention to detail

* Ability to accurately translate client requirements into production requirements

* Be able to generate innovative and effective solutions and added value to both meet and exceed client requirements

* Able to cope with multiple projects at one time

* Team player, able and willing to assist other members of their team and to contribute towards common team objectives

* Flexible and able to cope under pressure

* Understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work.

* Understanding of responsibilities in regard to compliance issues and safeguarding the company.

* Computer literate familiar with use of management information systems for processing & managing jobs, Microsoft applications, etc

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