Application Support Analyst

Solihull West Midlands

£25,000 – £34,000

Our client, a leading global freight forwarder based near Solihull is now seeking an experienced Application Support Analyst to join their existing team.

Responsibilities

As an Application Support Analyst you will:

• Provide Support – logging incidents into the service desk system

• Provide additional Support in areas of more knowledge / expertise

• Escalate any incidents and requests as required

• Deploy and maintain software and hardware as directed, including patches

• Manage Printing Solution

• Update documentation

• Assist with backup management, data retrieval

• Manage the phone system application

• To support the internal laptops, desktops, and network equipment

• Provide administrative support to the back office and bespoke systems.

• To maintain a high degree of customer service for all support queries, and adhere to all Service Level Agreements.

• To work on implementation projects for new software and hardware technologies.

• Provide out of hours cover (phone provided) on a rota basis, and perform remote maintenance out of hours.

• Assist in end user training when required

Requirements

The Application Support Analyst should be familiar with the following skill sets:

• Windows 10 Windows Server 2008/2012, 2016 and 2019.

• Previous desktop support/ application support experience

• Microsoft Azure Cloud infrastructure

• Microsoft Active Directory and MS 365 Exchange Online administration

• Microsoft Office

• Knowledge of TCP/IP Networking and experience with DHCP, DNS and VPN's.

• Some understanding of a language such as – SQL, Powershell, Command Prompt, Python

• Awareness of Cyber Security principles and disciplines.

• Create and maintain documentation within our Wiki

• Proven experience managing day to day work load, knowing how to prioritise and the ability to work self-sufficiently.

• Supporting and managing printers and scanners.

• Have experience of working to Service Level Agreements.

• Have a professional, flexible and personable approach to user / customer relations.

• Be comfortable communicating at all levels including board level