Application Support Analyst

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  • BS32, Almondsbury, South Gloucestershire View on Map
  • Post Date : January 11, 2023
  • Apply Before : March 1, 2023
  • Salary: £0 - £3300000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Our client based in Bristol at the junction of the M5/M4 at Aztec West are a busy Global FinTech software provider to the world's top banks. They are looking for an additional Application Support Analyst to join their team helping provide 1st & 2nd level customer support.
Salary is negotiable plus excellent benefits inc healthcare pension life assurance etc
Currently if you can work one day a week in the office the rest can be remote .
Key Skills :
• Analytic problem solving skills and IT background.
• Ability to learn and keep up to date with new applications quickly.
• Reasonable knowledge of Unix.
• Reasonable knowledge of Windows and Client Server.
• Reasonable knowledge of SQL to form database queries to progress support call investigations.
• Reasonable knowledge of application servers such as Websphere and Weblogic is a strong advantage.
• Reasonable knowledge of RDBMS, with experience of Oracle or MS SQLServer. – eg:- understands indexing, standard database management and optimisation requirements, backup and recovery etc.
Desirable Skills
• Knowledge of banking/back office environments.
• An ability to read application code (Java) a strong advantage.
• Any European language skills an advantage.
Job Responsibilities :
• Provide 1st & 2nd level customer support, by interpreting customer queries and problems, gathering information to investigate via phone or remote access, debug, replicate, test, document results, writing and changing documentation when required.
• Ensure all support issues are fully logged and documented on the Dynamics 365 incident management system, and ensure that all issues are fully managed, including regular customer updates. Analysts must ensure that all issues assigned are fully managed without exception.
• Required to fully document to support standards, and investigate through to successful resolution a high level of support calls, and ensure customer satisfaction is achieved and maintained at all times.
• May be required to attend customer sites occasionally, as and when required.
• Provide material and input into the global Support Knowledge Base to enable analysts and customers alike to remain fully informed of the latest product developments and issues.
Qualifications
• Key qualifications in computing would be desirable but are not essential if there is evidence of experience.
Experience
• Proven customer support experience and excellent telephone manner.
• Experience of call logging systems e.g. Dynamics 365.
Benefits
• 25 days annual leave rising to 28 with length of service.
• Annual Holiday scheme also lets you `roll over' up to a maximum of 10 days into the next year helping you to take full advantage of your holiday entitlement.
• Company pension scheme matching up to 5% of salary.
• Group Life Assurance – As part of your core benefit package from them you are entitled to up to 9 times your annual basic salary.
• Group Income Protection, up to 75% of salary.
• Private Medical Insurance, up to family cover.
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