Do you consider yourself a communications expert? Looking to elevate your career to the next level? Then we have an exciting job opportunity for you! 

As Customer Communications Manager, you’ll be working to reimagine and design the customer journey process. Offering up to £50,000 p/a, you will receive a generous holiday allowance, a matched pension scheme and a range of other company benefits in this exciting Customer Communications Manager position.  

Based in the Reading offices 1-2 days a week to collaborate with the wider team, this hybrid role will see you curating the important messaging to customers of our client, which is currently in a period of dramatic investment in the transformation of their communication processes. 

As Customer Communications Manager, your responsibilities will include: 

Creating and executing successful customer communication based on customer insights across multiple channels, leading to the understanding and influencing of customer behaviour. 

Translating complex messages into clear and accessible communication for all customers while staying on brand. 

Leading stakeholder workshops to achieve clear outcomes. 

Ensure the relevance, consistency, integration, alignment, and appropriate timing of all messaging. 

Measuring the effectiveness of the communications you put into place. 

We would love to hear from you, regarding this Customer Communication role if you have the following: 

Communication expertise with the ability to demonstrate understanding of all channels, how to gather insights and generate key messages to support communication strategy. 

Confidence to lead on stakeholder engagement, using the information gathered to assist in problem solving. 

Great interpersonal skills with the ability to effectively work with a range of colleagues from creative designers to technical developers. 

Experience coordinating resources to finalise projects with clear deadlines. 

The role itself: 

As Customer Communications Manager, you will be playing an integral role in the successful communication to customers. This hybrid role will mean you hold the responsibility for applying the communication strategy to ensure the best outcomes for every vital piece of customer outreach. In this role, you’ll be offered a range of benefits and would see you making a direct impact on the messaging of best-in-class customer communication.  

About the company: 

As a household name that provides a fundamental service to millions of customers, you will assist in a company with vital communication during large-scale transformation across the board. With a focus on providing essential services to allow customers, communities, and the environment to thrive, you would be part of a company that offers real and tangible change. 

How to apply: 

Sound like the ideal role for you? Apply now! Alternatively, contact Niche Recruitment to find out more