My client is a Microsoft Dynamics Partner who are currently looking for a D365FO Support Consultant to join their team. It is a home based role, so you can be based anywhere in the UK. Please see below for more information:

PURPOSE OF THE ROLE
Deliver application support services to both customers and operational processes as appropriate.

JOB FUNCTION
* Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA And Support Contracts
* To log incident calls using my Client Call Logging system
* Ensure all support calls are effectively managed with minimum disruption to the client
* Support issues are responded to and resolved to plan and/or within agreed timescales.
* 'Own' and take responsibility for the Service Delivery to a number of 'key accounts'
* Provide regular feedback to customers regarding the progress of support call status
* Test own allocated AX developments/fixes before delivering to customers
* Work as part of a team
* Engage in cross team knowledge transfer to ensure best use of staff resources

EXPERIENCE AND SKILLS:
Essential
* Minimum of two years Dynamics AX or D365 Finance & Operations Experience
* Must have a logical mind set and the ability to trouble shoot complex issues
Desirable
* One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage
o Manufacturing/Production knowledge
o Retail/Commerce
o Finance /Projects
o Supply Chain Management
o Service Management
o Professional Services
* Technical knowledge including SQL Server, Performance investigation, SSRS reports

PERSONAL QUALITIES
* Excellent communication and customer interaction skills
* Ability to work under pressure and meet time limits
* Self-motivated individual

If you want to find out more, or apply please submit your CV and or contact me for more information.

Consultant: Kamilla Ryan
Email: (url removed)

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website