FIRE AND SECURITY SERVICE MANAGER
Company based in Essex
Position Purpose
To manage the Service Department in order to effectively undertake all site service work secured by the company.
The prime purpose is to manage the department and staff to ensure that all service and small
works contracts and allocated commissioning contracts are undertaken in a timely and cost
effective manner through to completion and where appropriate handover, all in accordance
with the Company’s established ethos and values.
Operating Environment
This position will be responsible to the Managing Director or whomever may be nominated
by the Managing Director.
This position has the responsibility for ensuring that all service and small works contracts and
allocated commissioning contracts are completed in a timely and cost effective manner.
The incumbent will operate from the Company’s offices and will spend sufficient time in the
office to effectively manage all of the site services for which the Service Department is
responsible.
The incumbent will be expected to identify any issues effecting the ongoing efficiency and
operational performance of the service function and make recommendations for
improvements.
Major Accountabilities
* Initiate and maintain effective planning system to ensure proper control of all key
aspects of service management.
* Ensure that the Service Department carry out all service and small works contracts
and allocated commissioning contracts in a timely and cost efficient manner, through
to completion and if appropriate handover.
* Ensure the effective training, supervision, and control of all members of the Service
Department. Where appropriate this will include the effective training and
management of Apprentice Service Engineers though to successful qualification.
* Identifying small works opportunities and organising pricing, quotations for and
securing orders from clients for such works and where appropriate for supervising
and/or commissioning such works.
* Identifying opportunities for refurbishing existing risk areas or for planned new areas
on clients sites.
* Organising and being responsible for all necessary paperwork and reports (where
appropriate working with Administration Manager to organise).
JOB DESCRIPTION
2 of 2
* Communications – To effectively communicate with others across the company to
enable key duties to be handled in a timely and efficient manner.
* Being part of the management team by contributing to issues such as:
– General business direction
– Improving procedures and processes
Key Measurements
* Effective scheduling and execution of all site services work within agreed time frames
and costs, all while maintaining our customer service ethos.
* Identifying opportunities on client sites for small works and/or for refurbishing
existing risk areas or for planned new areas.
* On small works contracts organise pricing, quotations and securing orders and where
appropriate for supervising and/or commissioning such works.
* The effective training, supervision and control of department members including
Apprentice Service Engineers.
* Trigger timely issuing of all “client” invoices.
* Ongoing recommendations as to how service department performance can be
improved.
If this sound like you please email cv asap