Internal Customer Account Manager

Up to £25k plus bonus of c£6k – Doncaster DN9 – 7.30am to 4.30pm Mon to Thurs, finish at 4pm on Fridays

As the Internal Customer Account Manager, you will:

Working closely with colleagues in Europe primarily Italy and Spain, building relationships with them and key contacts within each company communicating effectively over the phone, via email and skype, resolving incoming customer queries and challenges with positivity and professionalism.

Part of supporting Managers will include dealing with quote requests, system reports, meeting preparation and other sales focused tasks, updating the CRM accurately.

Providing the highest level of customer services as well as proactively calling customers to check on and improve their experience as well as unearthing sales opportunities, upselling and cross selling.

The successful Internal Customer Account Manager is expected to have:

Relationship building and communication skills, strong phone skills and active listening

Experience of working with technical or complex information

Track record of over-achieving targets with exceptional customer care

Ability to upsell and cross sell relevant items to increase sales revenue

Familiarity with CRM systems and practices, ideally NetSuite experience

Also, it would be amazing if you could speak Italian or Spanish

Internal Customer Account Manager company overview:

Be part of the expansion of a successful local manufacturer and supplier. Providing first class customer service and developing business by supporting external managers in Italy and Spain. Language skills would be a huge plus for this role as would the keenness to develop, progress and grow with the business

The benefits of the Internal Customer Account Manager include:

Salary: up to £25,000 to start DOE, expected to increase quickly with progression

Bonus: Up to £6k depending on company and personal performance

Holidays: 21 plus BH increasing to 25 plus BH in 5 years

Other benefits: Well equipped kitchen, free refreshments, football table, air hockey

Environment: Supportive and friendly, variety, ownership and progression

Travail Employment Group is operating as an employment agency. Once you click enquire now your application will be immediately received by Abi at Travail Employment Group. If your application is successful a consultant from our team will be in contact with you within the next 7 days. If you do not hear from us within 7 days you have not been successful on this occasion