We are currently seeking an Internal Sales Team Leader to join a well-established, family-run SME business based in Warrenpoint, N. Ireland. As an Internal Sales Team Leader you will be maximising profitable sales from inbound enquiries while cross-selling and up-selling core products. This will suit a customer-focused sales professional keep to progress and develop their career. The Team Leader element will be leading a small team of Inside Sales professionals helping to develop their skills, coaching and support whilst being a hands on individual adding to the success of the business.
Specific Responsibilities:
* Targeted to hit specific revenue and profit numbers to be measured on a weekly basis
* Being responsible for handling incoming sales enquiries ; identifying the sales opportunity and winning the order in a professional manner
* Dealing with and resolving customer issues speedily and documenting and reporting them to the team leader as necessary
* Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling, with a keen focus on product mix
* To make outgoing calls as necessary based on call scripts and update information on the ERP System as necessary
* Processing sales orders quickly and accurately, working in line with company procedures
* Experience in performance managing a small team
* To head up the customer complaint/returns role in the business
* Liaising with team members and customers to deal with customer returns
* Support customers and team with technical issues
* Liaising with couriers and customers with any delivery issues
Requirements
* Dynamic, motivated and hungry for sales success
* Proven sales experience – either telephone based or field based
* Track record of over-achieving targets
* Strong phone selling skills and active listening
* Ability to upsell and cross sell relevant items to increase margin
* Ability to multi-task, prioritise, and manage time effectively
* Ability to influence and negotiate
* Strong attention to detail
* Ideally experienced in working with technical or complex information
* Experience in managing a small team
* Team Leader experience
Benefits
* Salary of £30,000 – £40,000 per annum depending on experience
* Monthly bonus of up to £300 per month
* Free parking
* Lovely working environment
* Flexible benefits scheme including buying/selling holidays
* Hours: Mon- Fri (7:30am-5pm )