IT Support Administrator

Permanent @JobPloy Solutions Jobs in IT
  • Milton Keynes, Buckinghamshire View on Map
  • Post Date : September 13, 2022
  • Apply Before : October 13, 2022
  • Salary: $0 - $3200000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Our client has a permanent vacancy for a highly motivated and organised IT Support Administrator to join their team, with a particular focus on supporting and administrating email and M365
(O365). Working alongside two other support technicians you will provide support to 400+
users onsite and field-based users by phone, email, walk-in or via the ticketing system.
The role is working full time 37.5 hours a week, Mon to Thu 08:00 – 16:45, Fri 08:00 – 15:30.
Key Responsibilities:
Mailbox administration and support of email systems
Resolving M365 (O365) support tickets submitted to the IT helpdesk
Managing end user accounts and conducting periodic verifications
Creating and administrating network shares
Playing a key role in the employee onboarding process
Liaising with the global M365 (O365) team for support and participate in regional
and global projects
Administering Microsoft Office licensing
Setting up and administrating company mobile phone devices.
Assisting with IT purchasing and asset management
Documenting and maintaining IT procedures and knowledge base articles
Requirements
Solid knowledge of mailbox administration in O365.
Proficient in supporting O365 applications, in particular Outlook and Teams
Experience with email security and familiar with email security concepts
Strong experience of Windows Active Directory environments including Group
Policy, across multiple OUs
High attention to detail and degree of accuracy required
Good analytical and problem-solving skills
Excellent communication skills, both written and verbal
A desire to fully utilise the M365 Platform and explore opportunities it can bring to
the business.
Comfortable with presenting to and training small groups of users
Experience of working with regional and global IT teams
Microsoft Intune or SharePoint experience a plus
Minimum of 3 years of support working in a fast-paced environment
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available

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