IT Support Administrator

Shrewsbury

Monday – Thursday 8:30am – 5pm and Fridays 8:30am – 4pm

£25k – £27k

We are recruiting for an experienced IT Support Administrator to join a friendly team based in Shrewsbury. Our client is Europe's leading garden wildlife specialists who develop and distribute wildlife products across the UK and Europe.

Your responsibilities will include:

* New User/PC setup

* Active Directory/Exchange Maintenance within an Office 365 Environment

* Basic server administration

* Administration of Anti-Virus software

* Administering VOIP Telephone System

* Administration of VPN in UK and NL

* Repairing Hardware such as Laptops, PCs and Printers to minimise disruption to end users

* Maintenance of ERP Software

* Experience of SQL

* Maintaining business critical bespoke software

* Communicating effectively with end users in UK, NL and DK

* Liaising with 3rd party support teams/consultants

* End user requirement gathering

* Contribute to department knowledgebase

* Remote support via Teamviewer

* Assisting with ongoing IT projects

* Respond to system down requests immediately

* Create and maintain company reports

What you'll need to succeed:

* A qualification/education in an IT related field

* Previous experience in an IT Helpdesk/Project environment

* Experience with ERP systems would be advantageous

* Experience with Office 365 administration, Windows Server 2016 and Windows 10

* Proven experience of troubleshooting Hardware and Software problems

* Ability to communicate effectively with non-technically minded end users from different countries

* Experience with SQL, SSRS would be an advantage, but not essential as relevant training will be provided

* Due to the nature of the role a flexible approach to working hours is required as out of hours support maybe required

Apply Now with an updated CV and a member of our recruitment team will be in touch