IT Support Analyst

Permanent @JobPloy Solutions Jobs in IT
  • Worcester View on Map
  • Post Date : September 12, 2022
  • Apply Before : October 26, 2022
  • Salary: $0 - $2500000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

We are working with a highly successful business based in Worcester who due to continued growth are looking for expand their internal IT Team. They are seeking an IT Support Analyst to carry out first and second line support for around 900 users. This is a great opportunity for someone who is looking to develop their skills and career in a supportive and successful team.

What will you be doing?

1st and some 2nd line, onsite IT support service;
Software and Hardware support;
Network maintenance and provisioning;
Provide IT advice and training to users;
Deliver a proactive, efficient and effective User support service;
Liaise with Users to determine requirements;
Liaise with 3rd party suppliers for support and licensing;
Maintain an up-to-date inventory of all IT equipment;
Ensure all User software is up to date;
Carry out ‘ad hoc’ tasks when requested to assist with the smooth running of the IT Department; About You

You will have previous experience in an IT Support role carrying out 1st and 2nd line support.
Ticket system management experience.
Excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed.
Good communication, interpersonal and organisational skills.
Excellent telephone manner, customer orientation and customer service skills.
Excellent knowledge of Microsoft Windows Desktop Operating System. What will you get in return?

Paying up to £25,000 per annum + staff bonus
Competitive additional lifestyle benefits including gym membership
Hybrid working environment
Additional training and CPD

This role is based in Worcester and is commutable from Cheltenham, Gloucester, Hereford, Tewkesbury, Malvern, Kidderminster, Redditch, Bromsgrove and Birmingham.

If you feel you match the above criteria and are interested in applying for the role then please click apply now with an up to date copy of your CV

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