IT Support Engineer

Permanent, Part Time @JobPloy Solutions Jobs in IT
  • St Albans, Hertfordshire View on Map
  • Post Date : January 25, 2023
  • Apply Before : March 1, 2023
  • Salary: £0 - £2500000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

IT Support Engineer – Managed Service Provider

**Permanent OR Part time role, salary £18k – £25k, office based and WFH 2 – 3 days a week, Internal training, pension, company social events and great holiday allowance**

This IT Support role will suit someone who is able to travel to the office on a regular basis. Initially we would prefer the candidate to be office based for the first couple of months, so they can fully integrate with the team, receive training and office support. Moving forwards, you will have the flexibility to work from home 2 or 3 days per week if desired. IT/Technical Support Analysts need to demonstrate good customer service and problem-solving skills.

The company is a market leader and has continually grown over the years. They look after staff, promote within, develop people and help build careers (not just jobs). The IT Support Engineer will be part of a growing team and you will get to work on exciting projects, be able to explore new technologies and be given all the tools you need to carry out your role.

IT Support Engineers will need a good understanding of 1st & 2nd line support, Infrastructure support and knowledge of MS Windows, office 365 and Azure (Ideal, but not essential)

Duties include:

* Maintaining support logs.

* Answering the telephone

* Speaking to clients on technical

* Escalating technical issues.

* Prioritization of queries.

* Serve as the first point of contact.

* Assisting over the phone, by email or via the service desk tools.

* Provide support to end users on Office tools, telephony and network.

* Set up hardware, software and Office 365 for users.

* Provide accurate information on IT products or services.

* Identify possible improvements on procedures.

* Support the set up and configuration of new devices, including Windows and Mac laptop or desktop computers.

* Support hardware equipment

* Support the implementation of new systems and services including new applications, new/upgraded hardware and software, system upgrades and rollouts.

* Liaise with the clients on network and infrastructure issues, system upgrades and rollouts.

* General IT admin, purchasing and liaising with suppliers.

* Excellent communication skills, both written and verbal with the ability to communicate with non-technical colleagues face-to-face and remotely.

* Carry out tasks independently and self-manage the prioritisation of requests.

* Remain current with technologies and offer high quality guidance and advice resolution.

* Implement and remain current with information security best practice.

Key skills:

* Infrastructure/Technical Support

* Problem solving

* Customer service

* Excellent Communication skills.

* Very familiar with general office computer hardware, accessories, connectors, etc.

* Strong knowledge of Windows O/S and associated technologies

* Strong knowledge of Microsoft Office 365 & Exchange Online

* Good Knowledge of Group Policies and Active Directory

* Good networking knowledge of Routers, firewalls, WAN, LAN

* Good knowledge of Windows Server technology

It is essential that all IT Support Engineers have first class communication skills – both written and verbal, great team working skills, well organised, show initiative, logical thinker, work to strict deadlines and work effectively under pressure

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