£30,000 per year

Monday-Friday

Hybrid working – available after a training period in the office (2-3 months)

Netwirking Recruitment are helping a client based in North Shields as they look to add an IT Team Leader to the business due to an increase in workload. You must have experience working for a MSP.

Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge and VOIP systems is highly desirable.

You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.

Duties and Responsibilities:

* Lead, Manage & Mentor the service desk engineers.

* Training and supporting 1st and 2nd line engineers.

* Liaise with clients to make sure that they are happy and your team and solutions are running smoothly and are adequate for their current & future needs.

* Manage and oversee rollout of new technologies/services across the customer base.

* Creating, Managing & Improving both Individual & Team KPIs and Performance Metrics.

Essential Skills and Experience:

* Experience of working in a MSP.

* Experience leading a small team or mentoring junior members of staff.

* At least 2 years’ experience in IT.

* MS Office 365 migration experience

* Good understanding of general server, storage and networking technologies

* Good communication skills

* Good documentation skills

* Customer focussed

* Able to work well as part of a team and individually

* Maintain awareness of new and emerging technologies