Outbound Sales Manager – Southend on Sea

Salary up to £38,000 per annum plus quarterly and discretionary annual bonus

The Role:

Our client is looking for an experienced Outbound Sales Manager or Telesales Manager with a proven background in supporting high performing teams, people management and coaching skills.  

Due the nature of the role you will need previous experience in Contact Centre Management, with a keen understanding of Contact Centre metrics and practices with the ability to lead a diverse team.

We are looking for an individual with strong people management skills – especially in coaching, development, employee engagement and strong communication skills.

Key Responsibilities:

To manage, lead and deliver the businesses outbound sales strategy.

Develop a customer centric, proactive, and ultimately successful outbound sales unit that will grow and expand to meet and exceed targets.

Coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives, that enables the business to effectively succession plan.

Support, coach and develop members of your team to a level that enables the business to effectively succession plan.

Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.

Support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.

Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.

Effectively communicate technical, client, customer, service, and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.

Monitor, record and effectively manage absence and time keeping issues in line with company procedures.

Deliver monthly 1:1’s ensuring objectives are recorded and monitored,

Demonstrate a confident and positive attitude towards change.

Be an advocate of the Company’s Vision, Mission, and Values.

To act with integrity, due care, skill, and diligence.

This list of duties is neither exclusive nor exhaustive and may be amended by Senior Management from time to rime, nor is it in an order of importance.

Person Specification:

Previous experience in managing a successful outbound sale team

Proven track record of engaging with, motivating, and proactively managing a sale team.

Experience of working in an FCA regulated environment.

Excellent interpersonal and communication skills (written and oral)

Intermediate level skills using Microsoft Office product.

Intermediate level skills using dialler systems.

Experience in performance management

An engaging a coach and mentor

Ability to read and understand data analysing team performance.

Excellent verbal reasoning skills

Effective time management skills

Effective problem-solving skills

Excellent prioritising and multi-tasking skills

Hours:

37.5 hours per week

The Call Centre is open during the following hours:

8.30am – 8pm Monday to Friday

9am – 5pm Saturday

10am – 5pm Sunday

10am-4pm Bank Holidays

Shift patterns to be worked, with time off in lieu 

If you feel this is the role for you please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to  or