Job Purpose:

To manage a caseload of RTA recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.

Key Duties & Responsibilities:

* Responsible for a high volume caseload of recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices

* To ensure that the case management system is used and updated at all times

* To use all communication mediums to ensure that cases are progressed as quickly as practicable

* To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations

* To identify early those cases where proceedings would be tactically beneficial to litigate and to pass to the recoveries Litigation team as soon as possible

* Take a practical but commercial approach to settlements and advising clients as to risks

* To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity

* To liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed

* Perform to a high level in a target orientated environment

* To undertake any other tasks as deemed relevant and reasonable by the business

Experience & Knowledge:

* Previous experience of dealing with customers or other stakeholders in a customer service environment

* Excellent negotiator with strong communication skills

* Competent working with a case management system and good knowledge of MS Office

* Good attention to detail and organisational skills

* Focus on delivering quality service to clients and the firm

Benefits:

* Minimum 25 days’ holiday plus bank holidays

* Hybrid working model (in relevant role)

* 2 x Volunteering days to support charitable initiatives

* Matched Giving – up to £250 matched for personal charity fundraising for a registered charity

* Medicash cash plan – claim back dental / physio / optical appointments

* My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools

* Discounts and cash back on travel and shopping through Medicash extras

* Life Assurance Scheme (4 x salary)

* Pension scheme

* Funded driving theory test (in relevant role)

* Active network of Wellbeing Champions – providing mental health support

* Training and development opportunities

* Funded social events to connect with your colleagues

* Dress for your day policy