Role: Regional Operations Manager
Salary: £45k-£50k DoE, plus benefits package
Job Status: Permanent/Full-Time – must be available for immediate start
Location: Liverpool
Vacancy Reference: VR/04765
Role Description:
Bridge Recruitment is networking for an experienced Regional Operations Manager to join the team of one of our clients, an award-winning company specialising in FM across the UK. As Regional Operations Manager, you will be available for an immediate start, and will be responsible for managing a team of Area Managers and ensuring they have the tools, training and ability to complete the tasks that are expected of them. The ideal Regional Operations Manager will have previous managerial cleaning experience and would also have managed cleaning managers in the past.
Responsibilities:

* To manage a team of Area Managers with management experience from a previous role

* To understand and manage Clients’ expectations within the boundaries of the contract and ensure that the service is delivered, and management information required by the Client is provided within timelines agreed as per the contract and/or our operating practices

* Develop and maintain effective client relationships ensuring that regular liaison is maintained throughout the customer Decision Making Unit (DMU) and that standard audits, KPI’s, SLA’s and management reports reflect the standard of service to their optimum and in line with customer expectation

* Build an account management role to gain a full understanding of the client expectations, wants and future development requirements so that the company can produce service offers to meet them

* Develop and maintain an effective operational contract management team, ensuring compliance with all operational KPI’s, reviewing activity on all contracts regularly and promoting innovation/best practice and service development to deliver best value and generate customer loyalty

* To be responsible for ensuring that all company KPI targets are adhered to in order that consistent standards across the business are delivered

* Ensure that an understanding of customer KPI / SLA requirements are known so that accurate information can be provided to deliver customer reports

* To ensure you know and meet with the Decision Making Unit (DMU) of any contract as required or scheduled by the Deputy Operations / Operations Director

* To ensure service requirements are adhered to as per schedules set by Line Manager including the quality of standards produced and overall customer satisfaction

* To ensure that profit and loss targets for each area are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment

* To know and understand the company values and ethos to ensure that this is disseminated throughout the business

* To ensure that time sheets and other financial documentation are accurate and processed within the required timescales

* To process variation sales sheets on time, while monitoring cost/profit centres and taking action as necessary (with the approval of the Line Manager)

* To ensure that training targets are met, and the relevant forms are completed and submitted for all sites within the specified remit to allow the delivery of contract service requirements and potential one off income within the business needs of the contracts and area under your responsibility

* Bring all reports of customer dissatisfaction to the attention of the Line Manager and agree actions

* To manage direct reports, i.e. Area Managers, supervisors, to ensure that cleaning operatives have the tools, training and ability to complete the tasks being asked of them

* To ensure that the recruitment of employees, including all necessary induction and skills training, and any necessary administrative procedures are completed within required timescales, to meet the business needs of the contracts and area under his responsibility

* To ensure a thorough investigation or all accidents/ incidents, grievance and disciplinary issues in line with company procedures

* Institute further action if required in line with company procedures as directed by the Operations Director and HR implementing corrective action and training where needed

* Manage operational activities to ensure they meet with company and legislative requirements for Health and Safety, quality management, environmental issues and general duty of care

* Specialist projects as agreed with Operations Director to support the needs of the organisation

* Compliance to company policy, procedures and management reporting timetable

Requirements:

* A practical experience at managerial level, preferably in the cleaning or similar manpower intensive service industry

* Managerial cleaning experience is a must

* Must have experience of managing other cleaning managers also

* A sound educational background is required

* Suitable and relevant qualifications to the industry would be advantageous