Sue Ross Recruitment are working with a well-established manufacturer and steel stockholder in the recruitment of a Sales Estimator. The main purpose of the role is to deal with customer quotations, sales orders and provide administrative support. This is a broad ranging role, where experience of the steel industry is highly advantageous, and experience of working in the engineering sector is essential.

Your key responsibilities will include:

Customer Service and Quoting

* Ensure a high level of service is maintained in all dealings with customers both verbally and electronically.

* Deal with customer enquiries received by telephone and e-mail.

* Interpret customer requirements from engineering drawings, sketches, and written/verbal descriptions.

* Calculate the price for individual customer requirements, taking into account the material costs and all the manufacturing processes involved.

* Prepare and send quotations for customers using company computer systems to ensure full compliance with quality systems and terms and conditions of sale.

* Follow up all quotations sent to customers in verbal and email communications.

* Update all quotation statuses using company computer systems.

* Agree delivery times with production team to meet customer order requirements.

* Reply to customer quality questionnaires with accurate information and the relevant certifications and policies.

Communication

* Communicate professionally and accurately with customers, Suppliers, and team members across all business functions.

* Use accurate written, verbal, or electronic communication methods.

* Ensure that all communications contain clear information or instruction across all business functions.

Sales Administration / Quality / Stock Management

* Keep all filing for sales order processing up to date ensuring all paperwork is fully compliant with quality requirements.

* Check and file all the paperwork to ensure quality compliance for goods out and goods in.

* Add stock and test certificates accurately to the company computer systems.

* Attend and present sales information in Sales meetings.

Purchasing

* Obtain prices for raw material and sub-contracting services where required.

* Place orders for any material or subcontract requirements.

Transport

* Assist with the transport process to ensure on time in full deliveries.

* Book correct transport using external services that suit the load requirements i.e., load size, quantity, and weight.

* Monitor progress of jobs using production planning software to ensure items are ready for collection/delivery deadlines.

* Monitor transport cost on a job by job basis and log transport cost and transport provider on relevant job using computer systems.

* Carriage charge – Ensure transport costs are exceeded by charges made to customer.

Business Promotion – Including Telephone Calls, Email and Social Media platforms.

* Work with the marketing department to gather information on customers such as, but not limited to – Product requirements, Buyer’s name, decision maker’s name, annual spend, order frequency and any upcoming projects.

* Log the details on the ERP system or customer contact sheet – Details of all calls and/or emails made to new and existing customers.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment