SALES & RETENTION SPECIALIST

Location: Antrim Technology Park, Muckamore, Antrim (hybrid after initial training)

Salary: starting at £20,000, OTE £25,000

Shift: 37 hours across Mon – Fri, currently 9 am – 5 pm. No weekend working!

Equipment: You will be provided with a laptop, headset, monitor, keyboard, and mouse

Our Client, the largest Energy company in Ireland supplying hundreds of thousands of homes and businesses with positive energy solutions and innovative technologies leading Ireland’s decarbonisation efforts, is looking for people with positive energy who want to transform their ambition into impact in our environment and communities.

Day-to-day, here’s what your new role would look like:

* Retaining customers via both inbound and outbound channels

* Acquiring new customers via both inbound and outbound channels

* Moving customers between and into new premises

* Sales administration and support

* Ensure the preparation for the weekly priorities meetings is completed

* Up-selling and cross-selling of products and services

* Develop and maintain positive working relationships both internally and externally

* Carry out all duties in line with company policies, procedures, and relevant industry guidelines.

Essential criteria

* Excellent numerical, spoken, and written communication skills with the ability to listen effectively

* Experience of sales and negotiation with customers in a contact centre environment

* Strong IT skills with experience of Microsoft Office

* A suitable place to work at home and good broadband connection

Desirable criteria

* Experience of liaising directly with customers to promote the services of the company

* Experience of using contact centre telephony systems

* GCSE Education (grade A-C to include Math and English) or equivalent