Sales Team Manager – Inbound

Salary up to £38,000 per annum plus quarterly and discretionary annual bonus

Our client is looking for an experienced Sales Team Manager to join their team, based in their offices in Southend on Sea.

You will be responsible for managing and leading a team of Sales Consultants where you will be required to optimise all sales opportunities presented to the Dept maximising consultant productivity, quality and customer service. In line with Insurance Services Client and Business Partner service level agreements and our own regulatory obligations.

Key Responsibilities:

To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives

Support, coach and develop members of your team to a level that enables the business to effectively succession plan

Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team

Support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image

Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs

Effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions

Handle complaints in line with our complaint handling process

Monitor, record and effectively manage absence and time keeping issues in line with Company procedures

Document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail

Ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer

Champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process

Always demonstrate a confident and positive attitude towards change

Be an advocate of the Company’s mission and values

Be open and honest with our regulatory body

Pay due regard to the interest of customers and treat them fairly

Act with integrity, due care, skill, and diligence

Person Specification:

Previous experience in managing a successful sales team

Proven track record of engaging with, motivating, and proactively managing a sales team

Experience of working in an FCA regulated environment

Understanding of Travel Insurance would be advantageous

Excellent interpersonal and communication skills (written and oral)

Intermediate level skills using Microsoft Office product

Experience in performance management

Hands on approach

Ability to read and understand data analysing team performance

Excellent verbal reasoning skills

Effective time management skills

Effective problem-solving skills

Excellent prioritising and multi-tasking skills

Experience:

Experience in managing a successful telesales team

Experience of working in an FCA regulated environment

An understanding of Travel Insurance would be advantageous

Salary & Benefits

Competitive salary with quarterly and discretionary annual bonus

Company paid medical treatment through a Health Cash Plan (including dental treatment, glasses, prescriptions, private consultations etc)

Employee Assistance Programme

Tech purchase scheme

Pension

Holiday buy scheme Life assurance (4x Salary)

Christmas savings club

Discounted cinema tickets

Shopping discounts for 1000s of high street retailers

Length of service awards

Hours:

37.5 hours per week

The Call Centre is open during the following hours:

8.30am – 8pm Monday to Friday

9am – 5pm Saturday

10am – 5pm Sunday

10am-4pm – Bank Holidays

Shift patterns to be worked, with time off in lieu 

If you feel this is the role for you please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to  or