Senior Av Technician /TL

Permanent @JobPloy Solutions Jobs in IT
  • EC4A, Farringdon Without, Greater London View on Map
  • Post Date : March 23, 2023
  • Apply Before : April 27, 2023
  • Salary: £0 - £4500000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Job Title: Senior AV Technician / Team Lead

Hours of work: 9am – 5pm with flexibility required at all times

BACKGROUND

Located in the City of London working with an international law firm, who have over 1,100 lawyers in 30 offices across Europe, the Middle East and Asia Pacific, as well as close ties with firms in other parts of the world. They combine exceptional legal expertise with deep industry knowledge and refreshingly creative thinking, to help clients achieve their commercial goals. This business is committed to maintaining an inclusive work environment. It is the policy of this business to consider all candidates fairly, regardless of race, sex, sexual orientation, religion, age or disability.

THE ROLE

To supervise the AV and 1st line IT technical support for client meeting rooms, and also to provide assistance and support to the Events and Learning and Development teams. The object of this role is to ensure that the meeting rooms are properly set up, that the equipment is working and that the users are conversant with the equipment they are using to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines and the individual must have proven skills in dealing with such matters. Although this role is from 9am to 5pm , flexibility in working hours is essential especially when helping out with client events which are usually in the evening.

KEY RESPONSIBILITIES & DUTIES

To take a leading role in the operational and strategic development of audio visual systems and services

Plan and assign cover for events taking place in and out of the legal clients office.

Be responsible for achieving agreed project targets within the resources available

Allocate duties and responsibilities to the Audiovisual team members.

To be proactive in raising issues concerning the efficient and effective operation of AV equipment by clients and colleagues.

Set up video/audio calls and liaise with the other parties. In the case of multipoint conferences, liaise with the third party bridging company. The job holder will stay in the room until all parties are connected to the conference and the local user is properly set up and conversant with the equipment controls. Setting up webinars and assist with MS Team/WebEx calls.

Provide ad hoc technological support for clients when required, i.e. internet, laptop, connection issues, TV, e-mails.

Monitor the status of the meeting rooms, audio-visual and telephony equipment to ensure it is always in good working order. Ensure any necessary maintenance is carried out.

Ensure the relevant user manuals and the Intranet are up to date

Actively promote the meeting room and multimedia software technologies that are available to the London office.

Regularly provide relevant technical training to the Hospitality team.

Set up Power Point presentation equipment and ensure that it works in time for the relevant meeting.

Test all equipment weekly and report any defects to the appropriate department/supplier.

Conduct new starter inductions on meeting room equipment and what we can offer clients.

Ensure the Soft Services Manager and the Audiovisual and Reception team is informed of any developments, faulty equipment, etc.

Book/manage AV bookings in the meeting room system Condeco.

Assist and support Events and Learning & Development teams with client and training seminars with equipment as well as multimedia software technologies.

Rigging and de-rigging audio, lighting, audio visual, video/data sets and display equipment in accordance with general health and safety regulations and procedures.

To operate technical equipment on events.

Maintain a tidy and efficient working environment.

Control and management of the inventory.

SKILLS AND EXPERIENCE

Technical and professional qualifications:

General interest and knowledge of technology

IT qualification of some sort is desirable eg:- MCP

Interest or/and experience in multimedia technology.

Advanced knowledge of IT equipment and audio-visual equipment

Excellent organisational skills and ability to work under pressure

Ability to demonstrate a deep understanding of professional client services and care.

Team working:

Willingness to share best practice knowledge and experience is a key success factor.

Energetic team player.

Powers of communication:

Excellent verbal and written communication skills, with ability

Excellent interpersonal skills at all levels; actively seeks to improve lines of communication internally and externally.

Judgment and decision making:

Demonstrates integrity and professionalism.

Excellent problem solving skills.

Can demonstrate confidence and resilience to overcome obstacles to deliver what is required

Able to prioritise and multi-task particularly when working under pressure and to tight deadlines

Can demonstrate initiative and ability to be proactive, while also being able to follow instructions

Client focus and service delivery:

Strong sense of clients’ needs and the ability to tailor central best practice approach to suit a wide range of supply and demand issues

Good attention to detail

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