Senior Customer Service Advisor

Location: Kirkstall LS4

Salary: £25,000

Are you a highly organised individual with strong customer service skills? Do you have experience in an office-based environment?

Then we may have an exciting opportunity for you at a market leading company based in Kirkstall. As the Senior Customer Service Advisor you will be contributing to the meeting of targets and the growth of sales, so the Ideal candidate will have strong customer service and communication skills.

The Role:

· Onboarding of all new e-commerce accounts

· Main point of contact for SME accounts; providing support and assistance through all their interactions and transactions

· Review outstanding proforma orders/quotations within SAP to ensure conversion is maximised

· Identify development potential within existing accounts by studying current business

· Review transactions with proforma customers with a view to converting to credit accounts

· Develop and implement a follow up after sales service for new customers to ensure the service received has met/exceeded their expectations

· Effective utilisation of the CRM system; ensuring data is accurate, relevant and compliant

· Proactively establish and maintain effective working relationships with external sales team to ensure effective collaboration and development of accounts

· Attend customer meetings either onsite or at customers premises s

What we are looking for:

· Strong interpersonal skills are required to develop rapport and build relationships with new/existing customers

· Fact Finding: Comfortable using a range of tools to pull together information about prospective customers to support sales team when making contact

· Attention for detail: Have a close eye for detail to support problem solving

· Flexibility: Be comfortable balancing multiple tasks and activities concurrently

· Methodical approach to your work ensuring high accuracy of right first time

· A driven Individual who thrives at working under own initiative/minimum supervision; whilst having the humility and maturity to seek support

Please apply or call (phone number removed) and speak to Rachel Ashton or email (url removed)

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK