Service Desk Analyst

Permanent @JobPloy Solutions Jobs in IT
  • West Bromwich, West Midlands View on Map
  • Post Date : September 13, 2022
  • Apply Before : October 28, 2022
  • Salary: $0 - $2400000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Service Desk Analyst

I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands.

They take immense pride in their commitment to career development, their values and their place as an independent regional company.

They have an exciting opportunity to join their IT team as a Service Desk Analyst. This is a fantastic opportunity for somebody looking to carve out a long and successful career in IT and who has excellent communication and customer service skills.

So, if you are looking for a career in IT and want to work for a company that offers excellent benefits, fantastic career opportunities and truly lives their values then get in touch to find out more.

Key responsibilities are:

Provide and maintain users in Active Directory.
Maintain Exchange mailboxes and distributions lists.
Provide system access control administration tasks such as user set up, amendments and deletions using a Role Based Matrix.
Provide and maintain Application systems access levels, permissions and privileges.
Responsible for the creation and maintenance of procedures and system documentation.
Provide effective and positive customer focussed support at all times.
Ensure Requests are completed within agreed Service Levels Agreements (SLA's) which may require prioritising requests as appropriate to business needs.
Assist with internal and external audits.
Work as a team to continuously improve systems access provision.
Logging inbound calls that come into the service desk
Troubleshooting hardware, software and networking issues
Assigning problems that cannot be resolved to the appropriate support groups for resolution
Assisting other service desk staff within a team environment

The skills and experience required are:

Must be able to follow instructions well and have the ability to learn new technical concepts.
Strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally with all levels of management and staff; good phone skills.
Should be capable of managing daily workload, balancing the need to support the live business environment against demands placed on them by development, test, and project teams.
Must maintain effective communication with managers from other departments.
A strong commitment to continuous process improvement and customer service.
An ITIL or SDI qualification is preferable but not essential
Excellent communication skills and telephone manner
Excellent organisational skills

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

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