Service Desk Analyst

Permanent @JobPloy Solutions Jobs in IT
  • CB7 5TZ View on Map
  • Post Date : September 14, 2022
  • Apply Before : October 29, 2022
  • Salary: $0 - $3000000
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description

Service Desk Analyst
Barway, Cambridgeshire
£28,000- £30,000

We are currently with a leading client in the fresh produce industry that recruiting for a Service Desk Analyst to work within their busy IT Team based in Barway, Cambridgeshire.

Our client is an incredibly exciting place to work; at the forefront of modern farming and food distribution means its fast-faced, stimulating and rewarding. They work with the biggest food retail brands in the UK and Europe and want people who will do what's right for our client and their customers.

As the Service Desk Analyst, you will consistently provide excellent levels of customer service to colleagues throughout the business. This role is the primary point of contact for all customers using services provided by the IT department for the entire business.

Role Requirements & Responsibilities

Primarily a desk-based role, the Service Desk Analyst will handle Service Requests and reported Incidents received by phone, email, ticketing system and in-person.
Support and knowledge suite of application and cloud hosted services.
Working closely with the internal Infrastructure Operations Team (3rd line support), and third-party suppliers.
Liaison with hardware maintenance companies to resolve incidents and fulfil service requests.
Taking ownership of customer issues and provide a positive Can Do attitude whilst resolving tickets within agreed service levels.
Contribute to a culture of Continual service improvement by suggesting ways to work more efficiently and improve our customer's experiences.
Candidate Requirements

Enthusiastic and keen to progress in a career in IT
Ability be able to hit the floor running
Willingness to expand on existing skillset and be mentored further.
Experience in IT Service Desk role
Good customer facing skills
Time management skills
Experience in Office 365 Administration
Active Directory and file sharing SharePoint Knowledge
ITIL Knowledge and understanding an advantage

Monday to Friday 40 hours per week

We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

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